Terms of Service

Last updated: November 12, 2026

Overview

Welcome to NECKXEN!

The terms “we,” “us,” and “our” refer to NECKXEN. NECKXEN operates this online store and website, including its products, content, features, and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products to customers worldwide.

These Terms of Service govern your access to and use of our website and Services.

By accessing our website or purchasing from NECKXEN, you agree to these Terms of Service and our Privacy Policy, subject to applicable law.

Nothing in these Terms limits mandatory consumer protection rights.

1. Access and Account

By using our Services, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.

When placing an order, you agree to provide accurate, current, and complete information, including contact, billing, and shipping details.

You are responsible for maintaining the confidentiality of any account credentials associated with our store.

NECKXEN may restrict access to accounts involved in fraudulent or unlawful activities, subject to applicable law.

2. Our Products

NECKXEN offers products designed to support comfort, relaxation, and everyday wellness.

We make reasonable efforts to accurately describe our products, including their features, appearance, specifications, and intended use.

Product colors and appearance may vary slightly depending on screen settings and lighting conditions.

Customers should review product descriptions, specifications, and usage instructions before purchasing.

NECKXEN neck massagers are intended for general comfort and relaxation and are not represented as substitutes for professional medical advice, diagnosis, or treatment.

Customers should follow the supplied instructions and safety precautions.

3. Orders and Purchases

Placing an order constitutes an offer to purchase products from NECKXEN.

Orders are subject to payment authorization, product availability, and acceptance.

NECKXEN reserves the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment issues, or product unavailability, subject to applicable law.

If an order is canceled after payment has been collected, any refund due will be issued in accordance with applicable law.

Customers are responsible for reviewing their order details before completing checkout.

4. Prices and Payments

Product prices are displayed on our website and may change without prior notice.

The price applicable to a confirmed purchase will be the price presented during checkout, including any applicable discounts.

Shipping fees, taxes, customs duties, and other applicable charges will be disclosed as required by law.

Payments are processed through the payment methods available at checkout.

NECKXEN does not guarantee that every payment method will be available in every country.

5. International Shipping and Delivery

NECKXEN serves customers internationally, subject to shipping availability and applicable restrictions.

Delivery times vary depending on destination, carrier operations, customs procedures, and other logistical factors.

Estimated delivery times are provided for informational purposes and do not override any binding delivery commitments or applicable consumer rights.

NECKXEN will make reasonable efforts to fulfill orders within the advertised timeframes.

If an order cannot be shipped within the promised timeframe, customers will be informed and offered applicable options, including cancellation and refund where required by law.

For lost, damaged, or undelivered orders, NECKXEN will review the circumstances and provide the remedies required by applicable law.

Risk of loss or damage transfers to the customer only when permitted by applicable law.

Additional information is available in our Shipping Policy.

6. Returns and Refunds

NECKXEN offers a 30-Day Money-Back Guarantee under the conditions described in our Return & Refund Policy.

Customers may request eligible returns within 30 calendar days of receiving their order.

The commercial guarantee does not replace or restrict statutory warranties, withdrawal rights, or other mandatory consumer protections.

Return shipping responsibilities, refund procedures, and eligibility conditions are explained in our Return & Refund Policy.

Where applicable law provides greater protection, those legal requirements will prevail.

7. Product Use and Safety

Customers are responsible for using NECKXEN products in accordance with the supplied instructions and safety guidance.

Products should not be used if they appear damaged, malfunctioning, or unsafe.

Customers should discontinue use if they experience discomfort or an unexpected adverse reaction.

Individuals with medical conditions or concerns about whether a product is appropriate for them should consult a qualified healthcare professional before use.

Nothing in this section excludes liability or consumer rights that cannot legally be excluded.

8. Intellectual Property

All original content on the NECKXEN website, including branding, logos, text, graphics, product photographs, and other materials owned or licensed by NECKXEN, is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use of protected materials is prohibited without permission from the relevant rights holder.

Third-party trademarks and intellectual property remain the property of their respective owners.

9. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics tools, and Shopify applications.

These services may be subject to additional terms and privacy policies.

NECKXEN remains responsible for its own legal obligations to customers, including obligations that cannot be transferred or excluded under applicable law.

10. Third-Party Links

Our website may contain links to third-party websites.

NECKXEN does not control the content, security, or practices of independent third-party websites.

Customers are encouraged to review the terms and privacy policies of external websites before interacting with them.

This provision does not limit responsibilities imposed on NECKXEN by applicable law.

11. Privacy and Personal Information

NECKXEN processes customer information for purposes including order fulfillment, customer support, payment processing, fraud prevention, and website operations.

Information may be processed by Shopify and other service providers involved in delivering our Services.

Further details regarding the collection, use, storage, sharing, and protection of personal information are provided in our Privacy Policy.

Customers may have additional privacy rights depending on their country or region.

12. Customer Reviews and Feedback

Customers may submit reviews, suggestions, and feedback regarding their experiences with NECKXEN.

By submitting content, customers confirm that they have the necessary rights to share it.

NECKXEN may use voluntarily submitted feedback for legitimate business purposes, subject to applicable privacy, intellectual property, and consumer protection laws.

Reviews must not contain unlawful, fraudulent, or intentionally misleading information.

NECKXEN may moderate content in accordance with applicable law and fair review practices.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate descriptions, or incorrect pricing information.

NECKXEN may correct such errors and update website information.

Where an error affects an existing order, NECKXEN will communicate with the customer and provide the options and remedies required by applicable law.

Confirmed purchases will not be modified arbitrarily in violation of consumer rights.

14. Prohibited Uses

Customers must not use the NECKXEN website for unlawful or fraudulent purposes.

Prohibited activities include:

• Attempting unauthorized access to website systems

• Transmitting malicious software

• Conducting fraudulent transactions

• Infringing intellectual property rights

• Harassing or threatening other users

• Interfering with website security or functionality

• Using the Services in violation of applicable laws

NECKXEN may take reasonable action against violations, subject to applicable law.

15. Availability of Services

NECKXEN aims to maintain reliable website access and functionality.

However, temporary interruptions may occur because of maintenance, technical difficulties, third-party service disruptions, or circumstances outside our reasonable control.

We do not guarantee uninterrupted access to the website.

This section does not affect mandatory legal rights relating to purchases or paid services.

16. Warranties and Consumer Rights

NECKXEN provides the commercial guarantees expressly stated on its website and in its published policies.

Additional statutory warranties or guarantees may apply depending on the customer's country of residence and the laws applicable to the transaction.

Nothing in these Terms excludes or restricts warranties, guarantees, or remedies that cannot legally be waived.

17. Limitation of Liability

To the extent permitted by applicable law, NECKXEN is not responsible for losses resulting solely from circumstances outside its reasonable control.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, defective products, or other matters where such exclusion or limitation is prohibited by law.

NECKXEN remains responsible for fulfilling its contractual and statutory obligations to customers.

18. International Consumer Protection

NECKXEN recognizes that customers may be protected by different consumer protection laws depending on their country or region.

These may include mandatory rights concerning:

• Product quality and conformity

• Statutory warranties

• Distance-selling cancellations

• Refunds and returns

• Shipping and delivery obligations

• Product safety

• Unfair contract terms

Where mandatory consumer protection laws apply, those laws take precedence over conflicting provisions of these Terms.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only as far as legally permissible.

20. Governing Law and Disputes

These Terms are subject to the laws applicable to the relevant transaction.

Nothing in these Terms prevents consumers from relying on mandatory consumer protection laws or accessing courts, authorities, or dispute-resolution mechanisms available to them under applicable law.

Customers are encouraged to contact NECKXEN customer support to seek a resolution before escalating a dispute.

21. Changes to These Terms

NECKXEN may update these Terms of Service to reflect changes in business operations, applicable laws, or website functionality.

The latest version will be published on our website with an updated revision date.

Material changes will be communicated where required by law.

Changes will not retroactively remove mandatory rights or alter completed purchases in violation of applicable law.

22. Electronic Communications

By placing an order or using our Services, customers acknowledge that NECKXEN may send transactional communications electronically.

These may include order confirmations, shipping updates, customer support responses, and important service notices.

Marketing communications will be handled in accordance with applicable consent and privacy requirements.

23. Contact Information

For questions regarding these Terms of Service, orders, product information, or customer support, please contact:

NECKXEN Customer Support

Email: neckxen@gmail.com

NECKXEN is committed to providing transparent communication and fair treatment to customers worldwide.