Shipping Policy

Last updated: November 12, 2026

Thank you for shopping with NECKXEN!

We are committed to providing a reliable, transparent, and convenient shopping experience for customers worldwide.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

During periods of high demand, processing times may occasionally be longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Processing time is separate from shipping transit time.

2. International Shipping & Delivery Times

NECKXEN offers international shipping to supported destinations worldwide.

Estimated delivery times depend on the destination country, shipping carrier, customs procedures, and other logistical factors.

Estimated delivery time: 8–13 calendar days from the date of purchase for eligible destinations.

Actual delivery estimates for each order will be displayed during checkout or otherwise communicated before purchase.

Delivery estimates are not guarantees unless expressly stated or required by applicable law.

Some international destinations may require additional transit time.

3. Shipping Costs

Shipping fees are calculated and displayed during checkout.

Costs may vary depending on the destination country, available shipping method, and applicable promotions.

Free shipping may be offered on selected orders or during promotional periods.

Any applicable shipping charges will be disclosed before the order is completed.

4. Order Tracking

Once your order has shipped, NECKXEN will send a confirmation email with a tracking number and tracking link, when supported by the shipping carrier.

Tracking information may take 24–72 hours to become available or update after shipment.

Customers are encouraged to monitor their tracking information for delivery updates.

If you experience difficulties tracking your order, please contact our support team.

5. Shipping Destinations

NECKXEN ships to supported international destinations.

Available shipping countries and regions are displayed during checkout.

Shipping availability may vary due to carrier restrictions, customs regulations, or other logistical limitations.

If a destination is unavailable at checkout, NECKXEN cannot guarantee delivery to that location.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or additional charges imposed by the destination country.

Any taxes or charges collected by NECKXEN at checkout will be displayed before payment.

Additional charges not collected at checkout may be payable upon import, depending on the destination country's laws and the shipping terms disclosed during checkout.

Customers should review any applicable import requirements before placing an order.

Nothing in this section limits rights or disclosures required by applicable law.

7. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify the delivery address, postal code, and contact information before completing your purchase.

If an address correction is needed, contact neckxen@gmail.com as soon as possible.

Address changes may not be possible once an order has been shipped.

If an order cannot be delivered because of an incorrect or incomplete address, NECKXEN will review the circumstances and provide an appropriate resolution in accordance with applicable law.

8. Lost, Damaged, or Delayed Packages

If your order is lost, damaged during transportation, or significantly delayed, please contact neckxen@gmail.com.

NECKXEN will investigate the issue with the relevant shipping provider.

Where appropriate, we will offer a replacement, refund, or another resolution consistent with applicable consumer protection laws.

Customers will not be required to waive mandatory consumer rights because a third-party carrier handled the shipment.

9. Shipping Delays

Although NECKXEN makes reasonable efforts to meet communicated delivery estimates, delays may occur due to customs processing, carrier disruptions, severe weather, or other circumstances outside our reasonable control.

If an order cannot be shipped within the promised timeframe, NECKXEN will inform the customer and provide the options required by applicable law, including cancellation and a refund where applicable.

We encourage customers to contact our support team if an order has not arrived within its communicated delivery period.

10. Order Changes and Cancellations

If you need to modify or cancel an order, please contact neckxen@gmail.com as soon as possible.

Changes may be accommodated before an order has been processed or shipped.

Once an order is in transit, changes to the delivery address or shipment details may not be possible.

Customers may request a return or refund in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Returns and Refunds

NECKXEN offers a 30-Day Money-Back Guarantee under the conditions outlined in our Return & Refund Policy.

For information regarding return eligibility, damaged products, refund processing, or exchanges, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy restricts mandatory consumer rights.

12. Contact Information

For questions regarding shipping, delivery, tracking, order modifications, or missing packages, please contact:

NECKXEN Customer Support

Email: neckxen@gmail.com

Our support team is committed to assisting customers with shipping-related concerns and providing clear communication throughout the